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With our SmartStart Analytics dashboard you gain immediate insight in the performances of your knowledgebase per user group. Here, you get real-time information of your customers and internal users about their search results, the answers they read, how they rate them, what feedback they give and how quickly this feedback is applied. This way, you can implement improvements and changes that matter for your customers, you continuously work on better service content and you gain better results. Since you are supplied with numbers and statistics, you can convince your stakeholders to implement structural improvements.
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